Terms of Service
Welcome to PLUGLAB. These Terms of Service (the “Terms”) govern your access to and use of the PLUGLAB website, products, and services. By browsing, purchasing, or otherwise interacting with PLUGLAB, you agree to abide by these Terms. If you do not agree, please do not use our services.
1. General Information
PLUGLAB is operated by PLUGLAB LLC, with a registered business address at 2100 Ross Ave Suite 400, Dallas, TX 75201. For any inquiries, you may contact us at [email protected]. These Terms constitute a legally binding agreement between you (“Customer” or “User”) and PLUGLAB. We reserve the right to update these Terms at any time; continued use after changes constitutes acceptance.
2. Eligibility and Account Registration
To make a purchase, you must be at least 18 years of age or have parental consent. When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. PLUGLAB is not liable for unauthorized access due to your failure to safeguard login details.
3. Products and Pricing
All product descriptions, images, and specifications are provided for informational purposes. While we strive for accuracy, PLUGLAB does not guarantee that colors, dimensions, or features are error-free. Prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time. In the event of a pricing error, we may cancel or adjust your order with prior notice.
4. Orders and Payment
Orders placed through PLUGLAB are offers to purchase. We may accept or decline any order for any reason, including but not limited to stock unavailability, payment verification issues, or suspected fraud. Payment must be made in full at the time of order. Accepted payment methods include major credit cards, debit cards, and other methods displayed at checkout. Sales tax will be applied as required by applicable law.
5. Shipping and Delivery
We ship to addresses within the United States and select international locations. Shipping costs, estimated delivery times, and carrier information are provided during checkout. Risk of loss passes to you upon delivery to the carrier. PLUGLAB is not responsible for delays caused by customs, weather, or carrier issues. Title and ownership of products transfer to you once full payment is received.
6. Returns, Exchanges, and Refunds
Our return policy is detailed on our website and incorporated into these Terms by reference. Generally, unused and unopened items in original packaging may be returned within 30 days of delivery for a refund or exchange. Custom or personalized items are final sale. Refunds will be issued to the original payment method minus any applicable restocking or shipping fees. You are responsible for return shipping costs unless the item is defective.
7. Intellectual Property
All content on the PLUGLAB website, including but not limited to text, graphics, logos, images, software, and product designs, is the exclusive property of PLUGLAB or its licensors. You may not reproduce, distribute, modify, or create derivative works without prior written permission. Unauthorized use may violate copyright, trademark, and other laws.
8. User Conduct and Prohibited Uses
You agree not to use PLUGLAB for any unlawful purpose or in violation of these Terms. Prohibited activities include attempting to interfere with website security, uploading harmful code, scraping data, impersonating others, or violating any applicable laws. We reserve the right to suspend or terminate your access at our sole discretion.
9. Limitation of Liability
To the fullest extent permitted by law, PLUGLAB and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our products or services, including but not limited to loss of profits, data, or business interruption. Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.
10. Disclaimer of Warranties
All products and services are provided “as is” and “as available” without any express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. PLUGLAB does not warrant that the website will be uninterrupted, error-free, or free of viruses. Any reliance on product descriptions or reviews is at your own risk.
11. Indemnification
You agree to indemnify, defend, and hold harmless PLUGLAB, its subsidiaries, and their respective directors, officers, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of your violation of these Terms, misuse of products, or infringement of any third-party rights.
12. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information. By using our services, you consent to such processing and warrant that all data provided is accurate.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration in Dallas County, Texas, except that either party may seek injunctive relief in a court of competent jurisdiction. You agree to waive any right to a jury trial or class action.
14. Severability and Waiver
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The failure of PLUGLAB to enforce any right or provision shall not constitute a waiver of that right or provision.
15. Contact Information
For questions, complaints, or requests regarding these Terms, please contact us at:
PLUGLAB
2100 Ross Ave Suite 400
Dallas, TX 75201
Email: [email protected]
Last updated: February 2025